How do I book an appointment?

To book an appointment please use the contact page, email info@jennifermackenzie.com.au or call 0435 429 865. If the phone is not immediately answered please leave a message and Jennifer will return your call as soon as possible. Jennifer will spend time answering any questions you may have prior to your first appointment. 

Do you charge late cancellation fees?

Cancellation or rescheduling of appointments require at least 24 hours notice. With less than 24 hours notice the full session fee will be charged. It is not possible to claim the cost of this on Medicare or private health insurance. 

Do you offer online appointments?

Yes. Online appointments are available if this is your preferred option. To help us build a strong therapeutic foundation and ensure therapy is the right fit for your needs, your first appointment will be conducted in person. After that, ongoing sessions can be held online where appropriate.

What are the costs and method of payment?

Payment is made by card or cash at the end of each session. You are welcome to discuss current fees when you make contact.

Do I need a referral?

No, you do not need a referral to book an appointment or to see a psychologist. You do require a referral if you are wanting to claim the Medicare rebate for your session. 

How long is each session?

Initial sessions run for 75 minutes and subsequent sessions for 50 minutes.

What rebates are available?

Medicare provides rebates for up to ten sessions per calendar year. In order to claim this rebate,  please see your GP for a Mental Health Care Plan and referral letter. Please discuss requirements for referrals with Jennifer. Most private health funds provide rebates for psychological services. Please contact your health fund to find out more. It is not possible to claim rebates from both Medicare and your private health fund for the same session.